Refund and Cancellation Policy

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all money paid is retained by Hozio Inc. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

SEO Services (Search Engine Optimization) / GMB (Google My Business)
Outside the Business Box LLC does not require a contract. We have a policy where the client can cancel at any time with written notice. We require 30 days notice prior to canceling any services. Once your account has been canceled you will not be charged for any service fees going forward. Past service fees will not be refunded. 

Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client, or until 15 days after the due date of payment not received. If the client paid for the hosting account 6 or 12 months ahead and cancels service before the plan expiration date, a refund may be given for the months not yet elapsed. If the client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

Chargebacks
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud and will be rebutted. Please read and make sure you fully understand our refund policy prior to making a payment.